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Terms & Conditions

Returns

Return any broken or defective merchandise within 7 days of the order delivery date and you will be refunded to the original form of payment. Returns made after 7 days of the order delivery date confirmed by your tracking number cannot be refunded.

How do I return something?

1. Contact us by email at support@havancci.com. Provide us with your order number and a brief statement explaining the reason for return.

2. Once your return is approved, you will be emailed within 24-48 hours.

3. Once you are ready to ship your return, address your package to shipping address which will be provided with your order:

4. Use a trackable and insured shipping method to return your package, with your order number clearly printed on your shipping label.

5. We will email you when your return is processed.

6. Once your return is processed, please allow 24-72 hours for your bank to credit the refund back onto your payment method.

Please note: Havancci is not responsible for any return fees, or returns that are lost or stolen while in transit.

Shipping

Can I make changes to my shipping address after I place my order?

We start working on your order as soon as it is placed, so we are unable to make any changes or modifications to an order after it has been placed.

How long does it take to ship?

All U.S. Domestic orders process within 2-7 business days.

We pack and ship immediately and have your order on the way as quickly as possible, usually between 5-12 business days.
International orders may take over 2 weeks and up to 8 depending on which country you live in and customs.
If you do not get an order confirmation email immediately after you order, please email support@havancci.com and we can re-send you a fresh copy or figure out what happened. Don’t panic. Seriously. We’ll stick with you every step of the way until we make things right with you.
If you would like to cancel your order you must cancel BEFORE we ship your items. While we will do all we can to ensure your order is delivered on time, Havancci.com cannot be held responsible for conditions beyond our control such as severe weather, service interruptions, etc.

 

How do I know if my order has shipped?

Once your order has shipped, you will receive an email. If you are unsure, please feel free to contact us on facebook, instagram, or on our email support@havancci.com.

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